public services


  •  Paved      lane miles at a cost of $
  •  Cut and maintained      miles of drainage ways.
  •  Collected         tons of clean brush.
  •  Collected         tons of bagged grass and bagged leaves.
  •  Collected         tons of mixed brush and junk.

Streets/Drainage & Sanitation Divisions


Sanitation Cart

Inventory is in

the Can

Small Citizen

Makes a Big


Sanitation Division

Packs in the Punch

during Houshold Routes

Public Services

Saddles Up for Annual

Equipment Rodeo

Fleet Maintenance

Balances Budget with

Need for More Space

New Trash Compactor

is Crushing It at

Transfer Station

Public Services Steps

It Up as Harvey's

Tailwinds Pass through




Free Leaf Compost

Continues from Public


Crews Take Proactive

Measures on

Christmas Eve

2/13/17 - Geographic Information Systems, or better known as GIS, have greatly impacted the way information is captured, stored and displayed relating to geographic location. Behind a GIS map shown on a computer screen, are layers of data that can be sorted to provide countless information, much like an Excel spreadsheet. The Town’s GIS Division worked with Collierville Public Services to create a GIS inventory system for sanitation carts when the new recycling program began in 2014.

“As we passed out the recycling carts, we started adding garbage carts to the system,” said Josh Russell, Assistant Solid Waste Manager. “We are able to upload the carts with tablets out in the field, add any notes, and keep track of where we need to go next.” Previously, cart numbers were recorded by hand in a log organized by street name. Now, with GIS mapping, the Sanitation Division not only has a more reliable system to track inventory, but the capability to compile data in numerous ways.

“I can tell how old a cart is by the assigned number,” said Josh. “This gives us a good idea of how many we may need to replace in the near future.” The program also allows the Sanitation Division to locate a cart that may be missing or accidentally swapped out with a neighbor. In addition, data can be compiled to show how many residences have multiple carts.

“From an internal perspective, we can gain valuable insight and statistics to ultimately increase our efficiency with sanitation collection,” said John Fox, Public Services Operations. The Streets and Drainage Division of Public Services also uses a similar system developed by the Town’s GIS Division that helps crews locate and monitor ditches, pipes, inlets and other. Streets and Drainage can log details about a specific site relating to erosion and keep track of maintenance records.

The Town’s GIS Division has also developed numerous maps for Collierville citizens to utilize including development activity, the sanitation collection schedule, future land use and more.
3/6/17 - John Bryan Hofstetter was outside exploring with his grandmother near the ditch that runs next to his home in Harper’s Ferry, when the five-year-old noticed something unusual. “Nunu (grandmother) and me were in the creek and saw water bubbling up, so I told everybody,” said John Bryan. “Everybody” included Collierville Public Services, after a family member reported the sighting. The Public Utilities Division followed up with a visit to discover the start of a serious water leak.

A storm drain pipe was sitting on top of a water main, causing the water main to bust. The issue is not that uncommon – typical wear and tear from aging infrastructure. However, catching a leak that early is rare, and without John Bryan’s discovery, a substantial amount of water was saved from being wasted and stopped damage from occurring to nearby street and affecting residents’ utility service.

Richard Mills, Utilities Division Manager, wanted to do something special for John Bryan for his contribution to the job. Working with his parents, they set up a time to surprise him with a gift and a chance to operate some heavy equipment. On the afternoon of March 3, 2017, Richard Mills and Bo Cox, Assistant Utilities Division Manager, parked a dump truck and backhoe outside of the Hofstetter house. John Bryan’s parents, grandparents, extended family and friends, and members of Collierville Public Services Administration were all there to congratulate the Kindergartner on his impressive achievement.

Richard presented John Bryan with personalized hard hat and Collierville Public Services safety vest – just his size. He also received a certificate for “outstanding citizenship and lasting contribution to the Public Utilities Division.”

“If John Bryan had not been very observant and didn’t share what he saw, the Town could have lost thousands of gallons of water, and caused further damage to the surrounding area,” said Richard. “He also helped the Utilities Division Crew find the leak quickly because of where he saw the unusual activity.”
3/22/17 - The Sanitation Division of Collierville Public Services recently replaced a 16-year-old sanitation collection truck - which was used on a daily basis and the oldest vehicle in the fleet. While the senior vehicle will take a much-needed break, it will not be discarded, but added to the list of back-up sanitation trucks. To stay on schedule, Public Services needs seven sanitation trucks running to meet the demands of 1,200 home visits per day, and now has four back-up vehicles to keep household garbage and recycling pick-up services efficient and reliable.

The new automated garbage truck, a DuraPack Python, has a higher compaction ratio that some of the older sanitation trucks. The improved compacting allows the smaller trailer to carry 1,000-1,500 more pounds of material and visit an additional 20-30 households before unloading at the transfer station. In addition to an improved efficiency, the purchase of the automated truck was $30,537.16 under budget for a total price of $269,462.84. The Board of Mayor and Aldermen approved the contract for the new truck in August of 2016, and the Sanitation Division has been successfully running routes since early February of this year.

Collierville Public Services utilizes automated garbage trucks to collect residential garbage from 96-gallon garbage carts. On an annual basis, the Sanitation Division collects an average of 14,500 tons of household garbage from 15,100 customers. The Sanitation Division runs five primary collection vehicles and each vehicle collects from approximately 900 – 1,200 homes per day.

5/16/17 - When Public Services Director Bill Kilp came to work with for the Town of Collierville in 1999, he started the annual Public Services Equipment Rodeo to coincide with National Public Works Week. The rodeo gives Public Services employees an opportunity to demonstrate their equipment operating skills, provide motivating competition, and build comradery among colleagues. Public Services employees will test their skills this year on May 24, 2017 at the Public Services complex.

“In addition to serving as an acknowledgment and appreciation of all that the Public Services employees do, the day’s activities allow employees from different divisions within the Department to exchange information about job duties and best practices,” said Bill. Rodeo competitors are timed at how quickly they can use a Bobcat backhoe to pick up a metal pin from one narrow cylinder and transfer it to another, pour tennis balls into another narrow cylinder using a Gradall excavator, or pick up a single brick with the massive scoop on the end of a “Knuckle Boom” crane.

When the winners of each event are established, they are set to represent the Town of Collierville at the state-wide rodeo during the annual Tennessee Chapter of the American Public Works Association (TCAPWA) and Solid Waste Association of North America (SWANA) Conference. The 2017 TCAPWA/SWANA Conference will be held at the Holliday Inn World's Fair Park & Conference Center in Knoxville this November.

Along with friendly competition and a chance to represent the Town among state-wide peers, the equipment rodeo activities reinforce the fundamentals of an operator’s job to keep everyday life moving forward in the Collierville community. An infrastructure emergency, such as a broken water main, can happen any day at any time. Public Services employees are the ones to respond and stay on the scene until the issue is resolved.

The Collierville Public Services Department is comprised of eight divisions with 113 full-time employees. These divisions help meet the growing infrastructure needs throughout the Town: Sanitation, Streets and Drainage, Fleet Maintenance, Water Treatment, Water Distribution, Wastewater Treatment, Wastewater Collection and Public Services Administration.
7/31/17 - Fleet Maintenance is one of the Collierville Public Services Department’s eight divisions. If you walk behind the Public Services building on Keough Road, you’ll see the maintenance shop, a number of Town vehicles waiting to be serviced, and a brand new metal building. The new building houses tires for the larger vehicles – automated garbage trucks and fire trucks.

The new building was necessary because the maintenance shop was suffering from overcrowding; the Town’s fleet increases by approximately 15 vehicles and pieces of equipment each year and that brings more tools and parts needed for repairs into the Fleet Maintenance Facility. “We store parts that are used most frequently for repairs and services,” said John Fox, who is in charge of Operations in the Public Services Department. “By having these common parts on hand at the facility, the mechanics are able to expedite repairs much more quickly.”

Earlier this year, the department researched options for increasing storage space in the Fleet Maintenance parts room. They made the decision to shift all the tires to other areas, and add shelving to accommodate the huge number of parts and tools required to keep Collierville’s most important vehicles up and running. The shelving (pictured) will keep things organized and at hand in the shop. For inventory report purposes, the department uses RTA Fleet Maintenance Inventory Control Software.

The department’s original idea for increasing space in the shop was to build a mezzanine which would have maximized storage space vertically above the floor stored parts. When that option proved to be too expensive, and complicated with regards to construction codes, they looked into purchasing shelving. At $5,700 for the portable metal building for tire storage, and $5,200 for the shelving and other miscellaneous supplies, the department saved over $150,000 of what they would’ve had to spend to build a mezzanine.

The Fleet Maintenance Division employs 7 mechanics who do approximately 1775 repairs annually. Currently there are 479 vehicles and pieces of equipment in the Town’s fleet.
9/5/17 - When the trash compactor was moved into the Collierville Public Services Transfer Station in the early 1980s, the Town of Collierville had a population of 7,839 residents. After decades of compacting garbage for a growing community, the equipment was retired over the weekend and replaced with a newer, 21st Century model to serve today’s 50,000 residents. The project was planned many months ago, and approved by the Board of Mayor and Aldermen in May of 2017. The new compactor became a higher priority when Ken Mauney, Fleet Services Manager, was called to make a structural repair at the station.

“He reported the compactor now has significant deterioration from its many years of continual use and is in a condition where it is likely to become inoperative within a year,” said Bill Kilp, Director of Public Services. “Because this is the Towns only garbage compactor, it is critical it not become inoperative beyond repair.” Specifications were prepared by Public Service Staff, bids were taken, and the project was scheduled to be done over the Labor Day weekend. The Town did not want to inconvenience Collierville residents. With sanitation collection running 10 hour days 4 days a week, the holiday weekend was an ideal time for the project. This allowed the process to start on a Friday with an extended weekend to finish the project – without interrupting sanitation services.

“Based on the last several days of testing and use of the new compactor we have seen a significant increase in efficiency at the transfer station. With the combination of a faster packing cycle and larger capacity our time to unload has reduced from an average of 20-30 minutes per truck down to 5-10 minutes per truck,” said John Fox, Operations Manager.

The previous compactor took between 10-12 minutes to complete a packing cycle and the new compactor can complete the same cycle in 1 minute 45 seconds. The old compactor also had a smaller hopper. This required larger trucks to dump twice to prevent overloading the compactor. The new compactor has a larger holding capacity allowing the larger trucks to dump only once. With each of the Sanitation Division’s 5 primary trucks dumping an average of twice a day, the Town is saving approximately 3.5 daily man hours.

The Public Services Transfer Station is where as much as 100 tons of Garbage a day is dumped into the compactor from garbage truck, compacted into large transfer trailer trucks, and driven to a landfill in Walnut, Mississippi.
9/15/17 - The residual rain and wind from Hurricane Harvey blew through Collierville on Thursday, August 31. Between noon and midnight, about 5.65 inches of rain fell on the Town. That figure is the average of the recorded inches at five of Collierville’s rain gauge sites, the heaviest being 6.3 inches. The Town has 26 sewer pumping stations (one pictured right), and all but four had high alarm levels with all pumps running. This activity created a situation where both man and machine were working overtime.

Two pumps at the Nonconnah Pumping Station tripped out due to high amps, but were able to be reset by on-call staff. Two small pumps at the Wolf River Boulevard Pumping Station tripped out, but because the station also has 2 larger pumps, this didn’t affect water flow rates in an adverse manner. The inflow from street flooding caused sewer overflows in a few areas, but the Collierville Public Services Department/Utility Division staff were prepared with several employees working overtime to handle situations that arose from the water levels rising so quickly. Streets and Drainage staff made the rounds cutting up and removing fallen trees. They also closed a few streets and placed high water signs.

“When we expect a severe weather event, we begin to plan,” said Public Services Director, Bill Kilp. “Each division has its own responsibilities to be prepared for. Staff is trained ahead of time so responses can be accomplished quickly.” Both management and field personnel stayed after normal working hours to provide a successful response. Utilities Director, Tim Overly, was busy evaluating pump stations and manually operating the Town’s computerized sewer pumping system controls while others monitored the event and dispatched calls for service.

Kilp provided an example of some of the duties each division of the Public Services Department provides before events like this: Fleet Services makes sure that all generators, response vehicles and equipment are serviced and fueled; Streets and Drainage check all major drainage ways (pictured left), clear storm inlets, and ensure that equipment and inventory needed in an emergency situation is ready and available; Sanitation prepares for the storm aftermath of downed trees and large debris by having all of their vehicles fueled and ready for use; Water Treatment checks its generators, wells and treatment equipment to be ready for outages; Waste Water Treatment pumps out reservoirs and verifies that their system controls and alarms are all functioning as they prepare for high infiltration sewer flows;

Water Distribution and Waste Water Collection check sewer mains for blockages, flush lines to reduce back-ups, and respond when blockages or overflows occur; and Administration prepares call out logs, organizes response crews and documents problem areas for future reference. “Our crews are very experienced having prepared for severe storms and clean-up after storms pass through. Planning and preparation is key to making sure that our crews are ready and properly equipped. Additionally, the investment the Board of Mayor and Aldermen make in the Town’s infrastructure systems helps in terms of durability and reliability of our systems.” said Kilp.
2/15/17 - The Collierville Environmental Commission is encouraging Mid-Southerners to participate in the Great Backyard Bird Count this year. The GBBC runs from Friday, February 17 through Monday, February 20. You can count birds wherever you are, at work, at school, in your backyard, or in a park or nature center. People of all ages and all levels of bird-watching experience are welcome to participate, and participation can be for as little as 15 minutes. In past years Collierville submitted 63 checklists and ranked 5th in the state in the number of checklists submitted. Fifty-eight species of birds were observed by Collierville citizens.

3/28/17 - One of the goals of the Collierville Environmental Commission is educating the public about environmental issues in our community. This contest is a fun way for students and families to explore recycling, repurposing, and upcycling methods in a creative way. Rules, guidelines, and instructions are provided below. You may choose to enter the Repurposed Art Contest or the Upcycle Contest.

8/2/17 - The Collierville Environmental Commission (CEC) is launching a new program, titled Collierville Forward, to promote environmental awareness and public action. The program will start with a month-long grass-cycling event from September 4th through the 29th to encourage Collierville residents to participate in grass-cycling by using a mulching blade on your lawn mower so grass clippings fall back into the grass to deteriorate and provide nutrition to the soil, rather than bagging the grass clippings. Recycling grass clippings is simple, effective and saves time, work, money and helps conserve landfill capacity. The Town of Collierville picks up approximately 4,500 tons of grass clippings (225,000 40lb/bags) each year that are bagged and left at the curb. These bags go into the landfill and cost the Town approximately $65,000 to dispose of each year.

8/29/17 - Collierville residents and businesses are invited to dispose any unwanted electronics to the Collierville Environmental Commission on September 23, 2017 from 9:00am - 1:00pm in the Collierville High School parking lot. In addition to the electronic waste disposal, visitors may also bring up to 2 boxes of paper (loose paper only, not books or binders) for secure shredding service; a Certificate of Destruction can be provided.

3/10/17 - Every Saturday, Collierville Public Services is offering free leaf compost to Collierville residents. Citizens may self-load the material at the Solid Waste Transfer Station, 476 East South Street, between the hours of 8am-12pm.

During the winter, tons of leaves were collected through the Town's leaf collection program. The Town's Public Service Department grinds the aged leaves into a consistency that is excellent for gardening. Leaf compost material has been lab tested and reports have shown it is an excellent soil additive that will promote growth and add nutrients back into your soil. This service will be a recurring Saturday program as Public Services replenishes the available supply. Call Collierville Public Services at 901-457-2800 with any questions.

12/27/17 - Collierville Public Services Crews identified a water valve early on the morning of Christmas Eve that was leaking and decided to take address the problem before it became a bigger issue. The valve was associated with a water main serving the Town Square area and some adjacent residential areas. If the valve had been left unattended it may have burst over the Christmas weekend and caused interrupted water service to the area.

  • Paved 24 lane miles at a cost of $1,500,000.
  • Cut and maintained 14 miles of drainage ways.
  • Collected 6,523 tons of clean brush.
  • Collected 8,727 tons of bagged grass and bagged leaves.
  • Collected 5,718 tons of mixed brush and junk.



public services fast facts